Shipping Policy

Maximize Pets is dedicated to delivering high-quality products safely and on time. Orders are processed within 1–2 business days and shipped via standard or express delivery. Shipping costs and timelines vary by location and are calculated at checkout. You'll receive tracking information as soon as your order leaves our warehouse.

Maximize Majestic is dedicated to delivering high-quality sports equipment and apparel to our customers in Vietnam, America, and Japan. Our shipping policy ensures clarity and efficiency for all orders.

1. Shipping Destinations

We currently ship to addresses in:

  • Vietnam (nationwide)
  • United States of America (all 50 states, including territories)
  • Japan (nationwide)
  • France (metropolitan France, including Corsica)
  • Spain (mainland Spain, Balearic Islands, and Canary Islands)

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

Region Shipping  EDT Shipping Fee
Vietnam Standard 3-5 business days Free for orders over 2,000,000 VND; otherwise 30,000 VND
Vietnam Speed 2-3 business days Free for orders over 2,000,000 VND; otherwise 50,000 VND
Vietnam Express 1-2 business days Free for orders over 2,000,000 VND; otherwise 100,000 VND
United States Standard 5-10 business days Free for orders over $500; otherwise $5
United States Express 3-5 business days Free for orders over $500; otherwise $20
Japan Standard 3-7 business days Free for orders over ¥10,000; otherwise ¥500
Japan Express 2-5 business days Free for orders over ¥10,000; otherwise ¥1000
France & Spain Standard 5-8 business days Free for orders over €480; otherwise €5
France & Spain Express 2-5 business days Free for orders over €480; otherwise €15

 

Expedited Shipping: Available upon request for an additional fee.

4. International Orders

All customs duties, taxes, and additional fees for international orders are the responsibility of the customer.

5. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email. You can track your shipment on our website or the carrier's portal.

6. Shipping Restrictions

  • We do not deliver to P.O. boxes, military addresses (APO/FPO), or restricted areas.
  • Certain oversized or heavy items may incur additional fees or have limited delivery options.

7. Shipping Issues

If your package is delayed, lost, or damaged during transit:

  • Vietnam: Contact our customer service at [phone number/email].
  • United States: Reach out to us or the carrier using the provided tracking number.
  • Japan: Notify us immediately, and we will assist in resolving the issue.
  • France: Contact our customer service or the local carrier using your tracking details.
  • Spain: Notify us or the local carrier for assistance using the tracking information provided.

8. Returns and Exchanges

For shipping-related returns, visit our Return Policy. Items must be in original condition and returned within 30 days.

For further assistance, contact our support team at support@bsscommerce.com during business hours. Thank you for choosing Maximize Sports!